HeyJo Services Usage Policy

Universal usage standards

Do not compromise child safety

This includes using our products or services to:

• Create, distribute, or promote child sexual abuse material. We strictly prohibit and will report to competent authorities and organizations, as appropriate, any content that exploits or abuses minors
• Facilitate trafficking, sextortion, or any other form of exploitation of a minor
• Facilitate grooming of minors, including generating content designed to impersonate a minor
• Facilitate or depict child abuse in any form, including instructions on how to conceal abuse
• Promote or facilitate pedophilic relationships, including through role-playing with the model
• Fetishize minors

Do not compromise critical infrastructure

This includes using our products or services to:

• Facilitate destruction or disruption of critical infrastructure such as power grids, water treatment facilities, telecommunications networks, or air traffic control systems
• Gain unauthorized access to critical systems such as voting machines, healthcare databases, and financial markets
• Interfere with the operation of military bases and related infrastructure

Do not incite violence or hateful behavior

This includes using our products or services to:

• Incite, facilitate, or promote violent extremism, terrorism, or hateful behavior
• Represent support for organizations or individuals associated with violent extremism, terrorism, or hateful behavior
• Facilitate or promote any act of violence or intimidation targeting individuals, groups, animals, or property
• Promote discriminatory practices or behaviors against individuals or groups based on one or more protected attributes such as race, ethnicity, religion, nationality, gender, sexual orientation, or any other identifying trait

Do not compromise a person's privacy or identity

This includes using our products or services to:

• Compromise security or gain unauthorized access to computer systems or networks, including identity theft and social engineering
• Violate the security, integrity, or availability of a user, network, computer, communication device or system, software application, network, or computing device
• Violate a person's privacy rights as defined by applicable privacy laws, such as sharing personal information without consent, illegally accessing private data, or violating any relevant privacy regulations
• Misuse, collect, solicit, or access private information without authorization, such as non-public contact information, health data, biometric or neural data (including facial recognition), or confidential or proprietary data
• Impersonate a human by presenting results as human-generated, or using results in a manner intended to convince a natural person that they are communicating with a natural person when they are not

Do not create or facilitate the exchange of weapons or illegal or highly regulated goods

This includes using our products or services to:

• Produce, modify, design, market, or distribute weapons, explosives, hazardous materials, or other systems designed to cause harm or loss of human life
• Engage in or facilitate illegal activities, such as the use, acquisition, or exchange of illegal and controlled substances, or facilitating human trafficking and prostitution

Do not create psychologically or emotionally harmful content

This includes using our products or services to:

• Facilitate or conceal any form of self-harm, including eating disorders and unhealthy or compulsive exercise
• Engage in behaviors that promote unhealthy or unattainable body image or beauty standards, such as using the model to criticize a person's body shape or size
• Shame, humiliate, intimidate, bully, harass, or celebrate the suffering of individuals
• Coordinate harassment or bullying of a person or group
• Generate content depicting sexual violence
• Generate content depicting cruelty or abuse toward animals
• Generate violent or bloody content inspired by real acts of violence
• Promote, trivialize, or depict graphic violence or gratuitous gore
• Develop a product or support an existing service that facilitates deceptive techniques for the purpose of causing emotional harm

Do not spread misinformation

This includes using our products or services to:

• Create and disseminate misleading or deceptive information about a group, entity, or person
• Create and disseminate misleading or deceptive information about laws, regulations, procedures, practices, and standards established by an institution, entity, or governing body
• Create and disseminate misleading or deceptive information for the purpose of targeting specific groups or people with the misleading content
• Create and promote conspiracy narratives intended to target a specific group, individual, or entity
• Impersonate real entities or create false personas to falsely attribute content or mislead others about its origin without consent or legal right
• Provide false or misleading information related to medical, health, or scientific matters

International Misinformation Considerations: Users operating across multiple jurisdictions must be particularly careful not to spread misinformation that could affect public health, safety, or democratic processes in any country where their content may be accessed or distributed.

Do not create political campaigns or interfere in elections

This includes using our products or services to:

• Promote or advocate for a particular candidate, party, issue, or political position. This includes soliciting votes, financial contributions, or public support for a political entity
• Engage in political lobbying to actively influence decisions by government representatives, legislators, or regulatory bodies on legislative, regulatory, or political matters. This includes advocacy or direct communication with officials or campaigns aimed at influencing public opinion on specific laws or policies
• Participate in campaigns, including political campaigns, that promote false or misleading information in order to discredit or undermine people, groups, entities, or institutions
• Incite, glorify, or facilitate disruption of electoral or civic processes, such as by targeting voting machines or obstructing vote counting or certification
• Produce false or misleading information about electoral laws, procedures, and security, candidate information, how to participate in or discourage participation in an election

Global Electoral Considerations: Given our international user base, this restriction applies to electoral processes in all countries. Users must not interfere with democratic processes anywhere in the world, regardless of their location or the location of the electoral process.

Do not use for criminal justice, law enforcement, censorship, or surveillance purposes

This includes using our products or services to:

• Make decisions on criminal justice applications, including making decisions regarding eligibility for parole or sentencing
• Target or track a person's physical location, emotional state, or communication without their consent, including using our products for facial recognition, battlefield management applications, or predictive policing
• Use HeyJo to assign scores or ratings to individuals based on an assessment of their reliability or social behavior
• Build or support emotion recognition systems or techniques that are used to infer people's emotions
• Analyze or identify specific content to censor on behalf of a government organization
• Use HeyJo as part of any biometric categorization system to categorize people based on their biometric data to infer their race, political opinions, trade union membership, religious or philosophical beliefs, sex life, or sexual orientation
• Use the model for any official local, state, or national law enforcement application. Except for the following applications authorized by law enforcement agencies:

• Back-office uses, including internal training, call center support, document synthesis, and accounting
• Data analysis to locate missing persons, including in human trafficking cases, and other related applications, provided that these applications do not violate or infringe upon the freedom, civil liberties, or human rights of natural persons

International Law Enforcement Considerations: This restriction applies to law enforcement activities in all jurisdictions. Users must comply with applicable local laws regarding surveillance and law enforcement in their operating jurisdiction.

Do not engage in fraudulent, abusive, or predatory practices

This includes using our products or services to:

• Facilitate the production, acquisition, or distribution of counterfeit or illegally obtained goods
• Promote or facilitate the generation or distribution of spam
• Generate content for fraudulent activities, schemes, scams, phishing, or malware that may result in direct financial or psychological harm
• Generate content for the purpose of developing or promoting the sale or distribution of fraudulent or deceptive products
• Generate misleading or deceptive digital content, such as fake reviews, comments, or media
• Engage in or facilitate multi-level marketing, pyramid schemes, or other deceptive business models that use high-pressure sales tactics or exploit participants
• Promote or facilitate payday loans, title loans, or other high-interest short-term lending practices that exploit vulnerable people
• Engage in deceptive and abusive behaviors, practices, or campaigns that exploit people because of their age, disability, or specific social or economic situation
• Promote or facilitate the use of abusive or harassing collection practices
• Develop a product or support an existing service that deploys subliminal, manipulative, or deceptive techniques to distort behavior by impairing decision-making
• Plagiarize or engage in academic dishonesty

Cross-Border Fraud Considerations: Users must ensure their activities comply with anti-fraud and consumer protection laws in all jurisdictions where their services may be accessed or used.

Do not abuse our platform

This includes using our products or services to:

• Coordinate malicious activities across multiple accounts, such as creating multiple accounts to avoid detection or circumvent product safeguards, or generating identical or similar prompts that violate our usage policy
• Use automation in account creation or to engage in spam behavior
• Circumvent a ban by using another account, such as creating a new account, using an existing account, or giving access to a person or entity that has already been banned
• Facilitate or provide access to HeyJo accounts for people or entities located in unsupported locations
• Intentionally circumvent capabilities or restrictions established in our products for the purpose of instructing the model to produce harmful results (e.g., jailbreaking or prompt injection) without an authorized use case approved by Connaissance
• Unauthorized use of prompts and completions to train an AI model (e.g., "model extraction")

Do not generate sexually explicit content

This includes using our products or services to:

• Depict or request sexual intercourse or sexual acts
• Generate content related to sexual fetishes or fantasies
• Facilitate, promote, or depict incest or bestiality
• Engage in erotic chats

High-risk use case requirements

Certain integrations (i.e., use cases involving the use of our products and services) present a high risk of harm because they influence areas essential to public welfare and social equity. "High-risk use cases" include:

• Legal: integrations related to legal interpretation, legal advice, or decisions with legal implications
• Health: integrations affecting healthcare decisions, medical diagnosis, patient care, or medical advice. Wellness advice (e.g., advice on sleep, stress, nutrition, exercise, etc.) does not fall into this category
• Insurance: integrations related to health, life, property, disability, or other types of insurance underwriting, claims processing, or coverage decisions
• Finance: integrations related to financial decisions, including investment advice, loan approval, and determination of financial eligibility or creditworthiness
• Employment and housing: Integrations related to decisions regarding people's employability, CV selection, hiring tools, or other employment determinations or decisions regarding housing eligibility, including leases and real estate loans
• Academic testing, accreditation, and admissions: integrations related to standardized testing companies that administer school admissions (including assessment, scoring, or ranking of potential students), language skills, or professional certification exams; agencies that evaluate and certify educational institutions
• Professional media or journalistic content: integrations related to using our products or services to automatically generate content and publish it for external consumption

International Professional Standards: Users in high-risk use cases must also comply with relevant professional licensing, certification, and regulatory requirements in their jurisdiction of operation.

If your integration is listed above, we ask you to implement the additional safety measures listed below:

Human-in-the-loop: when using our products or services to provide advice, recommendations, or subjective decisions that directly impact people in high-risk areas, a qualified professional in that field must review the content or decision before disseminating or finalizing it. This requirement specifically applies to content or decisions that are provided to consumers or the general public, or decisions made regarding an individual. Your company is responsible for the accuracy and relevance of this information. For other types of content generation or user interactions that do not involve direct advice, recommendations, or subjective decisions, human review is strongly encouraged but not mandatory.

Disclosure: you must inform your customers or end users that you are using our services to inform your decisions or recommendations.

Cross-Border Professional Liability: For high-risk use cases operating internationally, users must ensure compliance with professional standards and liability requirements in all jurisdictions where their services are provided.

Disclosure requirements

Finally, the use cases below, whether or not they are high-risk use cases, must indicate to their users that they are interacting with an AI system rather than a human:

• All customer-facing chatbots, including any external or interactive AI agent
• Products intended for minors: organizations offering minors the opportunity to directly interact with products that integrate our APIs

International Disclosure Standards: Users must comply with any additional AI disclosure requirements mandated by local laws in their operating jurisdiction, including but not limited to EU AI Act requirements, transparency obligations, and consumer protection laws.

Enforcement and Compliance

This policy applies to all users worldwide. Violations may result in immediate suspension or termination of services. Users are responsible for ensuring compliance with both this policy and all applicable local laws and regulations in their jurisdiction of operation.

For questions about this policy or to report violations, contact us at safety@heyjo.ai.

Governing Law: This policy is governed by French law and any disputes will be subject to the exclusive jurisdiction of French courts, regardless of user location or the international nature of any violation.